Internet and Phone Returns Accepted:
Once you have
received a product and you do not want it for any reason, please send it back to
us for a refund or an exchange.
Simply return the product with a copy of the original invoice and identify what products are being returned and whether you want to 1) Exchange for a different item or size 2) Refund 3) Store Credit
Returns the product(s) to us at:
The Official's Wearhouse
865 Publishers Parkway
Webster Ice Arena
Webster , NY 14580
- Exchanges will be processed within 48 hours (most are re-shipped the same day!).
- Custom nameplate work or sweaters with custom plates or crests sewn on are not available for return or refund.
- We have a money back guarantee for all items returned unused within 30 days of shipment.
- All items are guaranteed by each applicable manufacturer.
- If an item is defective after use, The Officials Wearhouse will repair or replace the item after inspection.
- Our inspection department must see the item before any decision can be made.
- All shortage must be reported upon receipt of the goods via email at Sales@OfficialsWearhouse.com
- Freight and Handling charges are non-refundable. If you have purchased over $200.00 and received free shipping but do not wish to keep the product you ordered, the freight charges will be deducted from total upon returning the item.
Handling charges are non-refundable.