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How do I return an item?

Internet and Phone Returns Accepted:

Once you have received a product and you do not want it for any reason, please send it back to us for a refund or an exchange.

Simply return the product with a copy of the original invoice and identify what products are being returned and whether you want to 1) Exchange for a different item or size 2) Refund 3) Store Credit


Returns the product(s) to us at:

The Official's Wearhouse
865 Publishers Parkway
Webster Ice Arena
Webster , NY 14580

Sales@OfficialsWearhouse.com

  • Exchanges will be processed within 48 hours (most are re-shipped the same day!).
  • Custom nameplate work or sweaters with custom plates or crests sewn on are not available for return or refund.
  • We have a money back guarantee for all items returned unused within 30 days of shipment.
  • All items are guaranteed by each applicable manufacturer.
  • If an item is defective after use, The Officials Wearhouse will repair or replace the item after inspection.
  • Our inspection department must see the item before any decision can be made.
  • All shortage must be reported upon receipt of the goods via email at Sales@OfficialsWearhouse.com
  • Freight and Handling charges are non-refundable. If you have purchased over $200.00 and received free shipping but do not wish to keep the product you ordered, the freight charges will be deducted from total upon returning the item.


Freight and Handling charges are non-refundable.